Same day Prescriptions with Doctaly

You can now request a new or repeat prescription online with Doctaly - we’re the first provider to offer an online prescription request service, which is overseen by NHS accredited GPs throughout the process.

Here’s how it works:

One of our doctors will assess your request - and where clinically appropriate, they will approve it and email the prescription to you directly within an hour. It’s that simple.

It’s important that you provide as much information and evidence as possible when completing our online form. We may need to call or email you to confirm some additional information, and in some instances we may request that you book a video or face-to-face consultation to discuss your medical needs so that we can ensure the prescription requested is clinically appropriate and safe to be prescribed.

Please note that we are unable to prescribe any controlled medication, including strong opiate painkillers and sleeping tablets. For safety reasons, certain medications such as anti-depressants cannot be prescribed without a consultation with our doctors.

1) Fill out our simple form with your information and prescription request. It takes just a couple of minutes. We monitor and process requests during business hours.

2) You’ll receive an email shortly afterwards confirming if we can process your prescription request.

3) If we’re able to help - and as long as you are not requesting controlled medication (see more info below), we’ll get back to you within two working hours, by email or phone. We may need to request additional information before we can issue your prescription, such as any medication you’re taking or your medical history (as some medications are unsafe depending on your individual circumstances). Our response time may take longer on weekends and public holidays.

In some cases, it may be unsafe to issue a prescription without a video consultation or in some instances a physical examination, in which case our customer service team will contact you to help find the closest doctor in our UK wide network.

Our service gives you access to prescription-only medicine without the need to visit your GP. This service only issues private prescriptions, which means that NHS exemptions and NHS prescription charges don’t apply.

We can help with most medication requests including, but not limited to:

  • Men’s health including Erectile Dysfunction and Premature Ejaculation
  • Hair loss therapies
  • Acne management
  • Stop smoking treatments
  • Period delay tablets
  • Emergency contraception / morning after pill
  • Malaria prevention medication
  • Cystitis / UTI treatment
  • Sexual health treatments
  • Hay fever treatment
  • Repeat prescriptions for most common conditions

For your safety we are unable to prescribe several types of medication because our doctors do not have access to your full medical history. It is our policy that the following medications cannot be prescribed as they carry a higher risk:

  • Controlled medications and strong painkillers including anxiolytics, sedatives and hypnotics
  • Unlicensed medications i.e. medications without UK Marketing Authorisation
  • Medications that require specialist prescribing and monitoring
  • Medications that need to be administered by injection, with the exception of life-saving or life-preserving purposes

Please note that all of our prescriptions are issued at the reviewing doctor’s discretion, and their decision is final.

Your initial screening from our doctor will cost you nothing. If you wish to proceed, there will be a charge of £30 for the same day prescription to be issued. If a video or telephone consultation is required with the doctor, there will be an additional cost of £10.

Please note that our systems are fully secure and compliant with all GDPR regulations. Your personal data will never be shared with any third parties without your explicit consent.

Please be aware that all prescriptions issued by a private doctor are private prescriptions, requiring payment for the medication at a pharmacy of your choice (although this is often less than the NHS Prescription charge).